01Delete from inside the app
This is the fastest route and it works on both iOS and Android.
- Open GlowHub and sign in to the account you want to delete.
- Tap your profile icon in the bottom navigation bar.
- Tap the settings gear in the top right corner.
- Scroll to Account and tap Delete account.
- Confirm. You will be asked to type DELETE and re-enter your password. This is the only confirmation step — once you tap the final button, deletion begins.
This cannot be undone. Your account is closed immediately and you are signed out on every device. There is no grace period and no way for us to restore it afterwards.
02Delete by email
If you cannot sign in, or you would rather we handle it, email us.
Send to support@glowhub.ng
Subject line: Delete my GlowHub account
Include the email address or username on the account. Send it from the email address registered to the account if you can, so we can verify it is you. If you cannot, we will ask you a few questions to confirm ownership before we act.
We confirm within 3 working days and complete deletion within 30 days.
03What gets deleted
Everything below is permanently removed within 30 days of your request, and in most cases within minutes:
- Your account and login credentials
- Your email address, username, profile photo and bio
- Your beauty profile — skin type, hair type, concerns and preferences
- Your questions, answers and comments, including anonymous ones
- Your reactions, bookmarks and saved posts
- Your GlowPoints balance, tier, streaks and challenge history
- Your notification settings and push notification token
- Any images you uploaded
Your GlowPoints balance is forfeited on deletion and has no cash value. Points cannot be transferred to another account or refunded.
04What we are required to keep
Two narrow exceptions, both required by law rather than chosen by us:
| What | Why | How long |
|---|---|---|
| Payment and invoice records — amount, date, transaction reference | Nigerian tax and accounting law requires businesses to keep financial records | 6 years |
| A record that an account was banned for a serious safety violation | To stop banned users immediately creating a new account and continuing the behaviour | 2 years |
Neither record contains your posts, your profile or your beauty details. Both are stored separately from the live app and are not visible to any other member.
05If you have GlowHub Premium
Cancel your subscription before you delete your account. Deleting the account closes your GlowHub profile, but it does not automatically stop billing that is managed outside our system.
- Subscribed through the App Store: cancel in iPhone Settings → your name → Subscriptions → GlowHub.
- Subscribed through Google Play: cancel in the Play Store app → profile icon → Payments and subscriptions → Subscriptions → GlowHub.
- Subscribed on the GlowHub website: email support@glowhub.ng and we will cancel it for you, or use the cancellation link in your payment receipt.
Deleting your account does not trigger a refund for the current billing period. See our refund terms.
06Things you might want instead
Deletion is permanent, so it is worth knowing the smaller options:
- Delete a single post. Open the post, tap the menu, choose Delete. Available within 30 minutes of posting for edits, any time for deletion.
- Turn off notifications. Settings → Notifications. Quieter, without losing your account.
- Clear your beauty profile. Profile → Edit, and empty the fields you would rather not share.
- Block a member. If someone is the reason you are leaving, blocking them removes their content from your view and stops them contacting you. Tap their profile, then Block.
- Export your data first. Email us before deleting and we will send you a copy of your content.
If something about the community pushed you to this page, we would like to hear it: support@glowhub.ng. No obligation.