Support

On the sign-in screen, tap Forgot password and enter your email. We send a reset link that opens straight back into the app. The link expires after one hour — request a new one if it lapses.

Check your spam folder if it does not arrive within a few minutes.

Check spam and promotions folders first. If it is still missing, sign in and tap Resend verification, or email us and we will verify the account manually.

Profile → Settings → Change password. You will need your current password. If you do not have it, sign out and use the forgot password flow instead.

Yes — Profile → Edit profile. Usernames must be unique, so you may need a second choice. Your past posts update to the new name automatically.

Profile → Settings → Account → Delete account, or email us. Full details of what is removed are on the delete account page.

Toggle Post anonymously before you publish. Other members see the post without your name or photo. Your account still owns it behind the scenes so you can edit or delete it and still earn GlowPoints — see the privacy policy for exactly what that means.

You can edit within 30 minutes of posting. You can delete at any time — open the post, tap the menu, choose Delete.

A beauty professional whose credentials we have checked — dermatology-adjacent practitioners, cosmetologists, trichologists, estheticians and licensed stylists. Their answers carry a Pro badge.

A Pro badge is not a claim that someone is a medical doctor. Nothing on GlowHub is a substitute for seeing one.

Email support@glowhub.ng with the subject Verified Pro application, your GlowHub username, your qualifications, and proof — certification, licence or salon registration. Review takes about a week.

Report the post or profile using the three-dot menu, and block the member from their profile. Reports are anonymous and we review every one within 24 hours. For anything threatening, email us directly so it reaches us faster.

By taking part: asking a question, answering one, having your answer marked helpful or "worked for me", completing a daily challenge check-in, and keeping a streak going. The exact values are shown in the app under Profile → GlowPoints.

Newcomer, Regular, Glow Getter, Beauty Guru and Glow Legend. You move up as you earn points, and your tier shows on your profile and posts.

No. GlowPoints are a loyalty feature with no cash value. They cannot be transferred, sold or refunded, and they are forfeited if an account is deleted or banned.

Points are removed when the activity that earned them is deleted, or when our systems detect farming — repeated low-effort posts, coordinated voting, or multiple accounts. If you think this was a mistake, email us with your username and we will check the transaction history.

Yes. Asking questions, answering, challenges and GlowPoints are all free. GlowHub Premium is an optional membership that adds extra features.

It depends where you subscribed. Through the App Store: iPhone Settings → your name → Subscriptions. Through Google Play: Play Store → profile icon → Payments and subscriptions. On the GlowHub website: email us and we will cancel it the same day.

You keep access until the end of the period you have already paid for.

Give it a few minutes and restart the app — confirmations occasionally lag. If it is still not active, email us with your transaction reference and we will fix it within 24 hours.

Subscriptions are generally non-refundable, but we refund duplicate charges, billing errors and cases where a fault on our side stopped you using what you paid for. See the refund terms. App Store and Play Store purchases must be refunded by Apple or Google.

Only what you choose to make public. Skin type, hair type and concerns are optional and you can clear them at any time in Profile → Edit.

Email support@glowhub.ng with the subject Data request. We send a machine-readable copy within 30 days, free of charge.

Tap their profile, then the menu, then Block. They cannot contact you or see your posts, and they are not told. Unblock later in Settings → Privacy → Blocked members.

Check whether other apps can reach the internet, switch between wifi and mobile data, and pull down to refresh. GlowHub needs a connection to load the feed — there is no offline mode yet.

Check Settings → Notifications inside GlowHub, then your phone's system settings for GlowHub. On Android, also check that battery optimisation is not restricting the app in the background.

Update to the latest version, restart your phone, and if it continues, email us with your phone model, OS version and what you were doing when it crashed. Crash reports help us find it faster.

Email support@glowhub.ng. We are a small team and we read everything — a lot of what is in the app came from member suggestions.